Client Services

Case Management

NAP’s professional case managers conduct a supportive process of assessment, advocacy, intervention, and monitoring to maintain a client’s maximum level of health, stability, and self-sufficiency. Case managers work with clients in strict confidence to facilitate links to medical and social service resources, to develop care plans, and to cultivate practical, social, and emotional support for people living with HIV and AIDS in our communities. Read about our commitment to anti-discrimination and creating an inclusive environment here.

Intake, Assessment, and Planning

Case managers start with a non-judgmental assessment of “where clients are” with respect to medical, psychosocial, financial, and daily living issues. Care plans and referrals to outside services are developed according to the client’s needs, strengths, and challenges. 

Case Managers help connect clients to:

• Medical care & treatment
• Emergency financial assistance
• Legal assistance
• Addiction counseling
• Mental health therapy
• Nutrition education
• Guidance pertaining to advance directives
• Support groups
• Health education
• Child, maternal, & family services

NAP hosts support groups, client education, as well as education related to job and life skills, medication management, and reducing high-risk behavior. NAP offices can also provide food pantries, personal care items, and transportation.